RewardsRefund Policy
Last updated: 8th July 2026
This Refund Policy explains how Budgetree Technology Pvt. Ltd. ("Budgetree", "we", "us", or "our") handles refunds for payments made through our website, platform, and related services including loyalty programs, rewards, payouts, gift cards, and enterprise solutions.
Standard refund timeline: within 72 working hours from the date we approve your refund request, subject to the conditions below.
1Refund Processing Timeline
Once a refund is approved, we initiate the reversal within 72 working hours (Monday to Saturday, excluding public holidays in India). The amount is credited back to the original payment method used for the transaction.
Depending on your bank, payment gateway, or card issuer, it may take an additional 3–7 business days for the refunded amount to reflect in your account after we process it.
2Eligible Refund Cases
- Duplicate or accidental payments made on the Budgetree platform.
- Failed transactions where the amount was debited but the service, reward, or order was not delivered or activated.
- Prepaid wallet or account top-ups that could not be applied due to a technical error on our end.
- Service cancellation before activation, as per your contract or order terms.
- Gift card or voucher orders that could not be fulfilled due to stock unavailability or system failure.
3Failed Transaction Cases
If a payment fails but your account or card is debited, please contact us within 7 days with your transaction ID, date, and amount. We will verify the status with our payment partner and process a full refund within 72 working hours once the failure is confirmed.
Common failure scenarios include:
- Payment gateway timeout or network interruption.
- Bank or UPI decline after a temporary debit (auto-reversal may apply; we will assist if it does not).
- Reward, cashback, or payout not credited despite successful payment confirmation.
- API or integration errors that prevent order or service completion.
4Non-Refundable Cases
- Rewards, cashback, or gift cards already redeemed or used by the end recipient.
- Services fully delivered or activated as per the agreed scope.
- Charges arising from incorrect details submitted by the customer (e.g., wrong UPI ID, email, or phone number).
- Third-party platform fees, taxes, or charges outside Budgetree's control.
- Disputes raised after the refund eligibility window without valid proof of error or non-delivery.
5How to Request a Refund
Email support@budgetree.in or sales@budgetree.in with the subject line "Refund Request" and include:
- Registered name and company (if applicable).
- Transaction or order ID and payment date.
- Amount paid and payment method used.
- Brief description of the issue.
- Screenshots or receipts, if available.
Our team will acknowledge your request within one business day and share the outcome or any additional information required.
6Partial Refunds
In cases where only part of a service was undelivered or a partial order failed, Budgetree may issue a partial refund proportional to the affected amount. Partial refunds follow the same 72 working hour processing timeline after approval.
7Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
8Contact Us
For refund-related queries, reach us at support@budgetree.in or call +91 9193911100.